Terms of service policy
Last updated: 6 August 2026
1. Duty of information
These General Conditions regulate the access, navigation, and use of the Website www.heepsy.com owned by GEMSSY TECHNOLOGIES SOCIEDAD LIMITADA, (hereinafter, "THE ENTITY"), with N.I.F. B-95808937, and registered office at CALLE Kukulu Bidea 45, 48180 Loiu Vizcaya, Spain. Limited Company registered in the Mercantile Registry of Bizkaia in Volume 5.551, Folio 27, Sheet BI-66376.
These General Conditions apply to Users who register for, access or use the Services offered through www.heepsy.com.
Users may register for a Free plan or purchase a paid subscription, subject to the features and usage limits displayed on the pricing page. Once registered, the individual or entity holding the account will be referred to as the "User."
For any questions, the User may contact THE ENTITY at the following email address [email protected]
These General Conditions apply to Users who register for, access or use the Services offered through www.heepsy.com.
Users may register for a Free plan or purchase a paid subscription, subject to the features and usage limits displayed on the pricing page. Once registered, the individual or entity holding the account will be referred to as the "User."
For any questions, the User may contact THE ENTITY at the following email address [email protected]
2. Acceptance of the General Conditions
By accepting the General Conditions, the User undertakes to act at all times in accordance with the provisions set forth in the clauses of this legal text.
In case of not agreeing with all or part of these General Conditions, the User must refrain from registering on the Website or navigating in it.
The service provided on this Website is ruled by:
In case of not agreeing with all or part of these General Conditions, the User must refrain from registering on the Website or navigating in it.
The service provided on this Website is ruled by:
(1) The Privacy Policy.
(2) The present General Conditions.
(3) The special conditions that may result from application.
(2) The present General Conditions.
(3) The special conditions that may result from application.
3. Services
This Website has been developed by THE ENTITY with the purpose of offering users the possibility of finding influencers to optimize marketing campaigns.
The Service provides access to creator profiles, search tools, analytics and related information. Creator information is dynamic and may change between updates. Although THE ENTITY takes reasonable measures to maintain the quality of the information presented through the Service, it does not guarantee that every profile, metric or audience attribute will always be complete, current or suitable for every campaign. Users should verify information that is material to their commercial decisions.
Access to certain areas and features of the Website is free. Other Services require a paid monthly or annual subscription, as indicated on the pricing page and during purchase.
The Service provides access to creator profiles, search tools, analytics and related information. Creator information is dynamic and may change between updates. Although THE ENTITY takes reasonable measures to maintain the quality of the information presented through the Service, it does not guarantee that every profile, metric or audience attribute will always be complete, current or suitable for every campaign. Users should verify information that is material to their commercial decisions.
Access to certain areas and features of the Website is free. Other Services require a paid monthly or annual subscription, as indicated on the pricing page and during purchase.
4. Need for registration
In order to use the services offered by the Website, the User must first register, accept these General Conditions and the Privacy Policy.
To register, the User must provide the information identified as mandatory in the registration form and create a password or use another authentication method made available by THE ENTITY.
Users who register guarantee that they are of legal age or older than 16 years emancipated. In the case of users over 16 and under 18 who are not emancipated, they guarantee that they have the consent of their parents or guardians or authorization from the person or institution that is in charge of them.
The data entered by the User must be accurate, current, and true.
In case the User has doubts, he/she can consult the Privacy Policy of THE ENTITY.
4.1. Custody of access codes or passwords for the account
The registered User will be responsible at all times for the custody of his password to access the User's account, assuming consequently any damages that may be derived from its improper use, as well as the cession, disclosure, or loss thereof, inform THE ENTITY immediately if you have reason to believe that your access code or password has been used in an unauthorized manner or is likely to be. In any case, the access and/or use of the Website made under the access code or password of the Registered User will be deemed carried out by said User, who will respond in any case of said access and use.
4.2. User profile
Once the user has created an access account, they will have access to a profile or control panel where they can edit the data of their account, as well as their password, and add others such as:
Likewise, the User will have access to all the plans offered by THE ENTITY for the User to contact the plan that suits their needs on the page called "Plans" or "Pricing" or similar.
The User may review the features, usage limits and prices of the available plans on the Website's "Plans" or "Pricing" page.
THE ENTITY may change the price, features or usage limits of a plan from time to time. For an existing paid subscription, a material change will take effect from a future renewal date following reasonable advance notice. The User may cancel the subscription before the change takes effect. Changes required to protect the security, integrity or availability of the Service may be implemented earlier where reasonably necessary.
The payment methods currently accepted by THE ENTITY are displayed during the purchase process. The applicable price, billing period and total amount payable will be displayed before the User completes the purchase.
The User guarantees, by accepting these General Conditions, that he is the owner of the said card or that, failing that, he has been duly authorized by the owner of the bank card data to be provided to THE ENTITY.
The User may cancel a paid subscription through the plans or billing section of the account. Subscription cancellation and account deletion are separate actions.
To register, the User must provide the information identified as mandatory in the registration form and create a password or use another authentication method made available by THE ENTITY.
Users who register guarantee that they are of legal age or older than 16 years emancipated. In the case of users over 16 and under 18 who are not emancipated, they guarantee that they have the consent of their parents or guardians or authorization from the person or institution that is in charge of them.
The data entered by the User must be accurate, current, and true.
In case the User has doubts, he/she can consult the Privacy Policy of THE ENTITY.
4.1. Custody of access codes or passwords for the account
The registered User will be responsible at all times for the custody of his password to access the User's account, assuming consequently any damages that may be derived from its improper use, as well as the cession, disclosure, or loss thereof, inform THE ENTITY immediately if you have reason to believe that your access code or password has been used in an unauthorized manner or is likely to be. In any case, the access and/or use of the Website made under the access code or password of the Registered User will be deemed carried out by said User, who will respond in any case of said access and use.
4.2. User profile
Once the user has created an access account, they will have access to a profile or control panel where they can edit the data of their account, as well as their password, and add others such as:
- Company name
- Size of the company
- Company type
- User name
- Company/user fiscal details
- Company/user phone number and contact details
- Size of the company
- Company type
- User name
- Company/user fiscal details
- Company/user phone number and contact details
Likewise, the User will have access to all the plans offered by THE ENTITY for the User to contact the plan that suits their needs on the page called "Plans" or "Pricing" or similar.
The User may review the features, usage limits and prices of the available plans on the Website's "Plans" or "Pricing" page.
THE ENTITY may change the price, features or usage limits of a plan from time to time. For an existing paid subscription, a material change will take effect from a future renewal date following reasonable advance notice. The User may cancel the subscription before the change takes effect. Changes required to protect the security, integrity or availability of the Service may be implemented earlier where reasonably necessary.
The payment methods currently accepted by THE ENTITY are displayed during the purchase process. The applicable price, billing period and total amount payable will be displayed before the User completes the purchase.
The User guarantees, by accepting these General Conditions, that he is the owner of the said card or that, failing that, he has been duly authorized by the owner of the bank card data to be provided to THE ENTITY.
The User may cancel a paid subscription through the plans or billing section of the account. Subscription cancellation and account deletion are separate actions.
5. Contents of the User's profiles
Since the Website allows registered Users the publication of information and images, we inform you that all the content published by the User in your profile is your exclusive property, giving us a license for use, distribution, communication public and reproduction through which to transform, treat and ultimately use it for the proper functioning of the Website.
This license has a global, non-exclusive, temporarily limited, free, transferable, revocable, and sublicensable character in favor of third parties, provided that the User's profile is active and has not been removed from the account.
As the owner of the content published in your User Profile, you must ensure at all times that the content is absolutely legal and does not violate the current regulations on Intellectual Property, Industrial, Data Protection, Honor, and Privacy, or any other regulation regardless of that the owner of the violated rights is a natural or legal person.
Likewise, the User guarantees that he is the owner of the content he publishes in his profile, for which reason he has enough rights for his public communication through the Internet. Otherwise, the User will assume all the responsibilities derived from his breach.
If the User is not the owner of the published content, the User guarantees that they have the license of the owner of these.
In the event that the User breaches any of these obligations, it will be held responsible for any liability arising from such breach, with all costs incurred for the damages that may arise, either against THE ENTITY or against third parties.
It is not allowed to use the Website as a means to carry out advertising, business promotion, brands, or personal items, as well as obtain email addresses or telephone numbers to which later send unsolicited commercial communications.
THE ENTITY informs the User that when he or she deletes any content that he or she has shared through their profile of the Website, this content will be deleted. However, it is possible that the deleted content may remain blocked for a reasonable period of time (never exceeding 4 years).
This license has a global, non-exclusive, temporarily limited, free, transferable, revocable, and sublicensable character in favor of third parties, provided that the User's profile is active and has not been removed from the account.
As the owner of the content published in your User Profile, you must ensure at all times that the content is absolutely legal and does not violate the current regulations on Intellectual Property, Industrial, Data Protection, Honor, and Privacy, or any other regulation regardless of that the owner of the violated rights is a natural or legal person.
Likewise, the User guarantees that he is the owner of the content he publishes in his profile, for which reason he has enough rights for his public communication through the Internet. Otherwise, the User will assume all the responsibilities derived from his breach.
If the User is not the owner of the published content, the User guarantees that they have the license of the owner of these.
In the event that the User breaches any of these obligations, it will be held responsible for any liability arising from such breach, with all costs incurred for the damages that may arise, either against THE ENTITY or against third parties.
It is not allowed to use the Website as a means to carry out advertising, business promotion, brands, or personal items, as well as obtain email addresses or telephone numbers to which later send unsolicited commercial communications.
THE ENTITY informs the User that when he or she deletes any content that he or she has shared through their profile of the Website, this content will be deleted. However, it is possible that the deleted content may remain blocked for a reasonable period of time (never exceeding 4 years).
6. Use of the Website
The Website may provide access to a multitude of texts, graphics, drawings, designs, codes, software, photographs, images, expressions, and information belonging to THE ENTITY or to third parties to which the User may have access.
The User assumes responsibility for the use of the Website and undertakes to make lawful, diligent, honest, and correct use of all information or content accessed through the Website, and all under the principles of good faith and respect at all times to the current legislation and the present legal text. THE ENTITY provides the user with the ability to conduct searches and analyses of influencer profiles thus, the user should make effective use of the platform as an analytical tool.
With an enunciative, but not limiting, nature, Users should not:
Users may manually use the search function subject to the features and usage limits applicable to their plan. Automated or programmatic use is prohibited unless expressly authorized by THE ENTITY.
THE ENTITY will have the right to investigate and report any of the conducts mentioned in accordance with the Law, as well as to collaborate with the authorities in the investigation of said actions.
The User assumes responsibility for the use of the Website and undertakes to make lawful, diligent, honest, and correct use of all information or content accessed through the Website, and all under the principles of good faith and respect at all times to the current legislation and the present legal text. THE ENTITY provides the user with the ability to conduct searches and analyses of influencer profiles thus, the user should make effective use of the platform as an analytical tool.
With an enunciative, but not limiting, nature, Users should not:
(1) Register or communicate data that is not true, accurate, complete, and/or updated, or access the Website using the name, identifying data, or the access codes of another User or impersonate any person or identity. Also, the User is responsible for communicating to THE ENTITY, any modification and/or variation of any of the reported data.
(2) Cause neither maliciously nor intentional damages or losses that may impair, alter the Website, or introduce or spread computer viruses that can produce alterations not approved by the contents or integral systems of the Website. The User should not scan or test the vulnerability of any system or network of THE ENTITY, or infringe on any measure of security or authentication, as well as try to decipher or dismantle the software used by THE ENTITY to offer the services through the Website.
(3) Use the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind.
(4) Use the Website in order to locate other Users for any other purpose than those indicated in the present General Conditions.
(5) Reproduce, copy, distribute, transform or modify the information and the contents hosted on the Website, unless they have the license of the holder of the corresponding rights.
(6) Use the Website to send, use or reuse material that contains illegal, offensive, pornographic, abusive information that is indecent, defamatory, obscene or threatening of any kind, or that supposes a violation of copyright, trademark, confidentiality, privacy, or any other right, that is to say, in any way injurious or reprehensible to third parties, or whose Content contains computer viruses, political propaganda, advertising content and, in general, any type of annoyance or unnecessary inconvenience.
(7) Download, send, or distribute in any other way content or applications that may violate any legislation in force or that violate any right of any party.
(8) Promote or encourage third parties to carry out any of the previous practices or contribute to them.
(9) Spamming influencers with outreach messages that do not contain reasonable and legitimate collaboration proposals or incur massive data extraction.
(10) Each plan is subject to the features, result allowances, outreach allowances and other usage limits displayed on the pricing page or in the User's account. The limits applicable at the time of purchase will remain available to the User throughout the applicable billing period, except where a temporary restriction is reasonably necessary to protect the security, integrity or availability of the Service. Exceeding the usage limits applicable to the User's plan does not entitle the User to a refund or credit, except where required by applicable law.
(11) The user will not make use of or launch any manual or automated systems with the intention to access or scrape data, such as but not limited to the use of scrapers, crawlers, spiders, or robots. Such activity is strictly prohibited and may result in the suspension or termination of the account. Where an account is suspended or terminated because of a material breach of this prohibition, fees already paid will not normally be refunded, except where required by applicable law.
(2) Cause neither maliciously nor intentional damages or losses that may impair, alter the Website, or introduce or spread computer viruses that can produce alterations not approved by the contents or integral systems of the Website. The User should not scan or test the vulnerability of any system or network of THE ENTITY, or infringe on any measure of security or authentication, as well as try to decipher or dismantle the software used by THE ENTITY to offer the services through the Website.
(3) Use the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind.
(4) Use the Website in order to locate other Users for any other purpose than those indicated in the present General Conditions.
(5) Reproduce, copy, distribute, transform or modify the information and the contents hosted on the Website, unless they have the license of the holder of the corresponding rights.
(6) Use the Website to send, use or reuse material that contains illegal, offensive, pornographic, abusive information that is indecent, defamatory, obscene or threatening of any kind, or that supposes a violation of copyright, trademark, confidentiality, privacy, or any other right, that is to say, in any way injurious or reprehensible to third parties, or whose Content contains computer viruses, political propaganda, advertising content and, in general, any type of annoyance or unnecessary inconvenience.
(7) Download, send, or distribute in any other way content or applications that may violate any legislation in force or that violate any right of any party.
(8) Promote or encourage third parties to carry out any of the previous practices or contribute to them.
(9) Spamming influencers with outreach messages that do not contain reasonable and legitimate collaboration proposals or incur massive data extraction.
(10) Each plan is subject to the features, result allowances, outreach allowances and other usage limits displayed on the pricing page or in the User's account. The limits applicable at the time of purchase will remain available to the User throughout the applicable billing period, except where a temporary restriction is reasonably necessary to protect the security, integrity or availability of the Service. Exceeding the usage limits applicable to the User's plan does not entitle the User to a refund or credit, except where required by applicable law.
(11) The user will not make use of or launch any manual or automated systems with the intention to access or scrape data, such as but not limited to the use of scrapers, crawlers, spiders, or robots. Such activity is strictly prohibited and may result in the suspension or termination of the account. Where an account is suspended or terminated because of a material breach of this prohibition, fees already paid will not normally be refunded, except where required by applicable law.
Users may manually use the search function subject to the features and usage limits applicable to their plan. Automated or programmatic use is prohibited unless expressly authorized by THE ENTITY.
THE ENTITY will have the right to investigate and report any of the conducts mentioned in accordance with the Law, as well as to collaborate with the authorities in the investigation of said actions.
7. Intellectual and Industrial Property
All rights to the content, design, and source code of this Website and, in particular, including but not limited to, all rights over photographs, images, texts, logos, designs, trademarks, trade names, data that is included in the Website and any other intellectual and industrial property rights are the property of THE ENTITY or third parties that have expressly approved THE ENTITY to use them on its Website.
Therefore, and in virtue of the provisions of the applicable legislation on intellectual, industrial or trademark property, the reproduction, transmission, adaptation, translation, distribution, public communication, including the method of making it available, is expressly prohibited. All or part of the contents of this Application, in any medium and by any technical means, unless expressly approved in writing by THE ENTITY.
THE ENTITY does not grant any license or approval of use of any kind on its intellectual and industrial property rights or on any other property or right related to the Website, and under no circumstances will it be understood that users' browsing access implies a renunciation, transmission, license or total or partial assignment of said rights by THE ENTITY.
Any use of these contents not previously approved by THE ENTITY will be considered a serious breach of the rights of intellectual or industrial property and will lead to the legally established responsibilities.
Therefore, and in virtue of the provisions of the applicable legislation on intellectual, industrial or trademark property, the reproduction, transmission, adaptation, translation, distribution, public communication, including the method of making it available, is expressly prohibited. All or part of the contents of this Application, in any medium and by any technical means, unless expressly approved in writing by THE ENTITY.
THE ENTITY does not grant any license or approval of use of any kind on its intellectual and industrial property rights or on any other property or right related to the Website, and under no circumstances will it be understood that users' browsing access implies a renunciation, transmission, license or total or partial assignment of said rights by THE ENTITY.
Any use of these contents not previously approved by THE ENTITY will be considered a serious breach of the rights of intellectual or industrial property and will lead to the legally established responsibilities.
8. Responsibility and Guarantees
THE ENTITY is not responsible for the information, files, or any other content posted by users, nor does it review or validate the contents that Users decide to send, so THE ENTITY will not be responsible, directly or indirectly, or subsidiarily, for the damages and damages of any nature derived from the communications made or contents included in the Website.
THE ENTITY does not grant any guarantee and is not responsible, in any case, for any damages of any kind that may arise from the use of the Website by Users.
Consequently, THE ENTITY does not guarantee that the use that Users may make of contents and services that may be included in the Website, comply with these General Conditions, or that they do so diligently. THE ENTITY can not guarantee the identity of any other User of the Website.
THE ENTITY reserves the right of admission and exclusion of its Website at its own discretion.
Specifically, any User who does not comply with the rules contained in this condition or makes inappropriate use of the Website may be excluded from it.
In this sense, THE ENTITY reserves the right to temporarily suspend or indefinitely expel a User from the Website in case of knowledge of complaints, claims, or complaints properly substantiated by another user, as appropriate.
THE ENTITY reserves the right to:
THE ENTITY also reserves the right to read, preserve, disclose and access any information it deems reasonably necessary to:
Suspension and cancellation of services by the Entity
THE ENTITY may suspend temporarily and without prior notice, the accessibility to the Website due to maintenance, repair, updating, or improvement operations.
Especially, THE ENTITY reserves the right to eliminate, limit or prevent access to its Website when technical difficulties arise due to events or circumstances beyond THE ENTITY that, in its sole discretion, reduce or cancel the standard security levels adopted for the proper functioning of the Website.
THE ENTITY is not responsible for the lack of availability, maintenance, and effective operation of the Website, excluding, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to lack of availability or continuity of the Website's operation.
THE ENTITY neither assumes responsibility for the cancellation or suspension of services on the Website for reasons that are not attributable to it.
In any case, THE ENTITY is committed to solving any problems that may arise and to offer all the necessary support to the User to arrive at a quick and satisfactory solution of the incident.
Cancellation and refunds
The User may cancel a paid subscription at any time through the plans or billing section of the User's account. To avoid the next renewal charge, the subscription must be cancelled before the renewal date displayed in the account.
Cancellation will take effect at the end of the current paid billing period. Unless the account is suspended or terminated in accordance with these General Conditions, the User will retain access to the paid Service until that date.
Except where required by applicable law or expressly stated in these General Conditions, fees already paid are non-refundable. In particular, THE ENTITY does not normally provide refunds or credits for:
This refund policy does not limit any mandatory rights or remedies that may apply, including rights relating to duplicate or incorrect charges, failure to supply the purchased Service, lack of conformity, or statutory withdrawal.
A User who legally qualifies as a consumer may have a statutory right to withdraw from the subscription contract under applicable law. Where such a right applies, the User may exercise it within the period and in accordance with the procedure prescribed by that law by sending an unambiguous statement to [email protected] or by using any withdrawal function made available by THE ENTITY. Nothing in this section grants a contractual withdrawal right where no such right exists under applicable law.
Where the User has expressly requested that the Service begin during the withdrawal period and subsequently withdraws, THE ENTITY may charge an amount proportionate to the Service supplied before withdrawal, where and to the extent permitted by applicable law. General acceptance of these General Conditions does not, by itself, constitute that separate express request.
THE ENTITY may grant a refund, credit or subscription extension in exceptional circumstances at its discretion. A discretionary remedy granted in one case does not create an obligation or precedent for another case.
The User remains responsible for any charges validly incurred before cancellation or termination. THE ENTITY may recover overdue amounts and reasonable recovery costs to the extent permitted by applicable law.
Effect of subscription expiry or cancellation
When a paid subscription ends, the User's account will automatically be downgraded to the Free plan. The User will retain access to the account, subject to the features and usage limits of the Free plan.
Access to paid features, allowances, pages and functionality, including certain reports, campaigns and other paid-plan content, will cease at the end of the paid billing period. Before that date, the User should export any information that the Service permits the User to export and that the User wishes to retain.
Data associated with features that are unavailable under the Free plan may remain stored in the account in accordance with THE ENTITY's applicable data-retention practices but may not be viewable or accessible unless the User purchases an eligible paid subscription again.
Force Majeure
THE ENTITY is not responsible for cases of force majeure, such as failure, suspension or interruption of services or use of the Website, as a result of blocking the Internet network, actions or omissions of third parties, or any other causes or circumstances independent of the will of THE ENTITY that prevent the normal use of the Website.
Hyperlinks
The Website may contain hyperlinks that allow the User to access platforms or websites of third parties. THE ENTITY does not assume any responsibility for the content, information, or services that may appear on these platforms, which shall be understood to be offered exclusively by THE ENTITY for information purposes, and which in no case imply any relationship, acceptance, or endorsement between THE ENTITY and the persons or entities holding such content or owners of the sites where they are located.
THE ENTITY does not grant any guarantee and is not responsible, in any case, for any damages of any kind that may arise from the use of the Website by Users.
Consequently, THE ENTITY does not guarantee that the use that Users may make of contents and services that may be included in the Website, comply with these General Conditions, or that they do so diligently. THE ENTITY can not guarantee the identity of any other User of the Website.
THE ENTITY reserves the right of admission and exclusion of its Website at its own discretion.
Specifically, any User who does not comply with the rules contained in this condition or makes inappropriate use of the Website may be excluded from it.
In this sense, THE ENTITY reserves the right to temporarily suspend or indefinitely expel a User from the Website in case of knowledge of complaints, claims, or complaints properly substantiated by another user, as appropriate.
THE ENTITY reserves the right to:
(1) Delete, suspend, edit or modify the content of the Website at its sole discretion, including, among others, publications of the User, at any time, without prior notice and by any reason.
(2) Remove, suspend or block any use made by the User of the Website.
(3) Remove, in exceptional cases, the permissions on the account of the User when it is detected that the use you are making of it may be contrary to the security parameters set by THE ENTITY.
(2) Remove, suspend or block any use made by the User of the Website.
(3) Remove, in exceptional cases, the permissions on the account of the User when it is detected that the use you are making of it may be contrary to the security parameters set by THE ENTITY.
THE ENTITY also reserves the right to read, preserve, disclose and access any information it deems reasonably necessary to:
(1) Comply with the applicable legislation or any requirement or judicial or governmental request.
(2) Enforce these General Conditions, including investigation of potential infractions to them.
(3) Detect, prevent or manage fraud, security, or technical.
(4) Respond to requests for assistance from the User.
(5) Protect the rights, property, or safety of THE ENTITY and its Users.
(2) Enforce these General Conditions, including investigation of potential infractions to them.
(3) Detect, prevent or manage fraud, security, or technical.
(4) Respond to requests for assistance from the User.
(5) Protect the rights, property, or safety of THE ENTITY and its Users.
Suspension and cancellation of services by the Entity
THE ENTITY may suspend temporarily and without prior notice, the accessibility to the Website due to maintenance, repair, updating, or improvement operations.
Especially, THE ENTITY reserves the right to eliminate, limit or prevent access to its Website when technical difficulties arise due to events or circumstances beyond THE ENTITY that, in its sole discretion, reduce or cancel the standard security levels adopted for the proper functioning of the Website.
THE ENTITY is not responsible for the lack of availability, maintenance, and effective operation of the Website, excluding, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to lack of availability or continuity of the Website's operation.
THE ENTITY neither assumes responsibility for the cancellation or suspension of services on the Website for reasons that are not attributable to it.
In any case, THE ENTITY is committed to solving any problems that may arise and to offer all the necessary support to the User to arrive at a quick and satisfactory solution of the incident.
Cancellation and refunds
The User may cancel a paid subscription at any time through the plans or billing section of the User's account. To avoid the next renewal charge, the subscription must be cancelled before the renewal date displayed in the account.
Cancellation will take effect at the end of the current paid billing period. Unless the account is suspended or terminated in accordance with these General Conditions, the User will retain access to the paid Service until that date.
Except where required by applicable law or expressly stated in these General Conditions, fees already paid are non-refundable. In particular, THE ENTITY does not normally provide refunds or credits for:
(1) unused or partially used billing periods;
(2) unused features or plan allowances;
(3) failure to cancel before automatic renewal;
(4) voluntary upgrades or downgrades; or
(5) dissatisfaction with search results or campaign outcomes where the Service has operated materially as described.
(2) unused features or plan allowances;
(3) failure to cancel before automatic renewal;
(4) voluntary upgrades or downgrades; or
(5) dissatisfaction with search results or campaign outcomes where the Service has operated materially as described.
This refund policy does not limit any mandatory rights or remedies that may apply, including rights relating to duplicate or incorrect charges, failure to supply the purchased Service, lack of conformity, or statutory withdrawal.
A User who legally qualifies as a consumer may have a statutory right to withdraw from the subscription contract under applicable law. Where such a right applies, the User may exercise it within the period and in accordance with the procedure prescribed by that law by sending an unambiguous statement to [email protected] or by using any withdrawal function made available by THE ENTITY. Nothing in this section grants a contractual withdrawal right where no such right exists under applicable law.
Where the User has expressly requested that the Service begin during the withdrawal period and subsequently withdraws, THE ENTITY may charge an amount proportionate to the Service supplied before withdrawal, where and to the extent permitted by applicable law. General acceptance of these General Conditions does not, by itself, constitute that separate express request.
THE ENTITY may grant a refund, credit or subscription extension in exceptional circumstances at its discretion. A discretionary remedy granted in one case does not create an obligation or precedent for another case.
The User remains responsible for any charges validly incurred before cancellation or termination. THE ENTITY may recover overdue amounts and reasonable recovery costs to the extent permitted by applicable law.
Effect of subscription expiry or cancellation
When a paid subscription ends, the User's account will automatically be downgraded to the Free plan. The User will retain access to the account, subject to the features and usage limits of the Free plan.
Access to paid features, allowances, pages and functionality, including certain reports, campaigns and other paid-plan content, will cease at the end of the paid billing period. Before that date, the User should export any information that the Service permits the User to export and that the User wishes to retain.
Data associated with features that are unavailable under the Free plan may remain stored in the account in accordance with THE ENTITY's applicable data-retention practices but may not be viewable or accessible unless the User purchases an eligible paid subscription again.
Force Majeure
THE ENTITY is not responsible for cases of force majeure, such as failure, suspension or interruption of services or use of the Website, as a result of blocking the Internet network, actions or omissions of third parties, or any other causes or circumstances independent of the will of THE ENTITY that prevent the normal use of the Website.
Hyperlinks
The Website may contain hyperlinks that allow the User to access platforms or websites of third parties. THE ENTITY does not assume any responsibility for the content, information, or services that may appear on these platforms, which shall be understood to be offered exclusively by THE ENTITY for information purposes, and which in no case imply any relationship, acceptance, or endorsement between THE ENTITY and the persons or entities holding such content or owners of the sites where they are located.
9. Duration and Modification
The conditions that are published at the moment in which the User accesses THE ENTITY Website are understood as valid.
If any provision of these General Conditions is declared inapplicable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining conditions and obligations remain in full force and effect and must be complied with.
These General Conditions may be updated from time to time. Material changes affecting an existing paid subscription will not apply retroactively and will take effect from a future renewal date after reasonable advance notice has been provided to the User. If the User does not agree with a material change, the User may cancel the subscription before the applicable renewal date. Non-material changes and changes required to comply with applicable law may take effect on the date specified in the notice or, where appropriate, upon publication. No change will limit any mandatory rights available to Users under applicable law.
If any provision of these General Conditions is declared inapplicable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining conditions and obligations remain in full force and effect and must be complied with.
These General Conditions may be updated from time to time. Material changes affecting an existing paid subscription will not apply retroactively and will take effect from a future renewal date after reasonable advance notice has been provided to the User. If the User does not agree with a material change, the User may cancel the subscription before the applicable renewal date. Non-material changes and changes required to comply with applicable law may take effect on the date specified in the notice or, where appropriate, upon publication. No change will limit any mandatory rights available to Users under applicable law.
10. Jurisdiction and applicable legislation
These Terms and Conditions are subject to Spanish legislation. Any dispute arising from these General Conditions shall be determined by the competent Courts and Tribunals of Bizkaia, Spain, to the extent permitted by applicable law.